Device troubleshooting
Discuss problems affecting your computer or supported business devices.
OUR SERVICES / Pay as you go Support
Practical IT help for the task at hand.
Business IT help for a specific issue, without an ongoing support plan.
Request one off supportPay as you go Support
A clear starting point for one off support.
Some businesses need ongoing IT management. Others need help with a particular problem, a device that is not working as expected or a change they want to make. Pay as you go Support gives you a way to discuss that individual requirement with RC.
Tell us what has happened and how it affects your work. We will discuss whether remote help or an on site visit is appropriate and explain the proposed work and costs.
THE SCOPE
What we can help with.
Explore the main areas we can help with. Your proposal sets out what is included.
Software and account issues
Get help investigating a particular application, account or configuration problem.
Connectivity problems
Discuss a WiFi or network issue and the assessment needed to identify the next step.
Setup and changes
Agree a defined task such as setting up equipment or making an administrative change.
Remote assistance
Where suitable, work through the issue remotely with an RC technician.
On site requirements
If a visit or a larger project is needed, agree the arrangements and quotation separately.
A clear path from
conversation to delivery.
- 01
Describe the issue
Contact RC with a short explanation, the affected equipment and any error message you are seeing.
- 02
Agree the work
We confirm whether we can help and discuss the scope, costs and support arrangements before proceeding.
- 03
Get practical assistance
RC carries out the agreed work and explains the outcome and any further recommendations.
A LITTLE MORE DETAILYour questions,
Your questions,
answered.
How much does pay as you go support cost?
The cost depends on the issue and the work required. Contact RC with the details so the proposed work and charges can be discussed before you proceed.
Can you help remotely?
Where the issue and equipment are suitable, remote assistance may be possible. If access is needed, your technician will explain the agreed process.
What if the problem needs a visit or a larger project?
We will discuss that with you and agree the next step. On site work, replacement equipment and larger projects are scoped and quoted as required.
When should I consider Managed IT instead?
If your team regularly needs help or you want someone to take ongoing responsibility for monitoring, maintenance and administration, explore the Managed IT plans.
Do you provide home IT support?
No. General IT support is for businesses only. Residential work is limited to WiFi coverage issues and CCTV; contact us about those specific requirements.