RC IT SERVICESYOUR TECHNOLOGY PARTNER
MANAGED IT

Your IT Department

Support for your team, proactive device management and a clear monthly service scope.

Discuss Managed IT

Managed IT support for small and growing businesses that need reliable technology without the cost and complexity of managing IT themselves.

RC IT Services helps manage your users, devices, Microsoft 365, security and technology, giving your business one place to turn when you need IT support.

Choose your level of support.

Every business needs a different level of support.

RC Managed IT is structured around three levels of service.

Essentials

Reliable IT foundations

For smaller businesses that need professional IT support alongside proactive device monitoring and maintenance.

Includes:

  • Remote IT support

  • Device monitoring

  • Windows patch management

  • Device health alerts

  • Remote troubleshooting

  • Routine device maintenance

Tailored monthly pricing

Best for: Businesses that primarily need reliable user and device support.

Ask about Essentials

Managed

Your outsourced IT function

Recommended

For businesses without an internal IT team that want RC to take greater responsibility for their everyday technology.

Everything in Essentials, plus:

  • Microsoft 365 administration

  • Managed endpoint security

  • User onboarding and offboarding

  • Backup monitoring

  • Security baseline management

  • Priority support

Tailored monthly pricing

Best for: Growing businesses that want someone to take responsibility for managing their day to day IT.

Ask about Managed

Complete

IT, infrastructure and security

For businesses that rely heavily on technology and want greater management across their IT environment.

Everything in Managed, plus:

  • Enhanced security management

  • Managed network services

  • Highest support priority

  • Regular IT reviews

  • Technology planning

  • Greater proactive oversight

Tailored monthly pricing

Best for: Businesses wanting RC to manage a broader technology environment rather than simply supporting computers.

Ask about Complete

Supported services, network inclusion and response expectations depend on your agreed scope and requirements.

A service shaped around you

Clear monthly pricing.

No two businesses have exactly the same technology environment.

A five person company operating from one office has very different requirements from a thirty person business operating across several locations.

Rather than forcing your business into a one size fits all price, we'll assess your requirements and provide a clear monthly quotation.

Know what your monthly cost covers.

Once your requirements and supported environment have been agreed, you'll know what your managed service costs each month.

Projects, hardware and work outside the agreed managed service scope will be identified and quoted separately where required.

Get a Managed IT quote

Your monthly Managed IT cost will therefore depend on factors including:

  • Number of users

  • Number and type of devices

  • Business locations

  • Microsoft 365 requirements

  • Cybersecurity requirements

  • Backup requirements

  • Network infrastructure

  • Required level of management and support

Proactive management, built around your business.

Day to day support is one part of the service. Depending on your plan and agreed scope, we also monitor, maintain and administer the technology your team relies on.

Devices and maintenance

Device health monitoring, Windows patch management and routine maintenance help identify issues before they interrupt your team.

Microsoft 365 and users

Account and licence administration, onboarding and offboarding keep access aligned with your business.

Microsoft 365 management

Security and backups

Agreed endpoint security, security administration and backup monitoring form part of ongoing IT management.

Cybersecurity services

Networks and planning

Where included, managed networks, connectivity monitoring and IT reviews support your wider infrastructure.

Network management
A clear path to support

IT support without the guesswork.

When your employees need help, they shouldn't need to work out who to contact.

RC provides a defined route for IT support.

  1. Request

    Your employee reports an IT problem or request through the agreed support channel.

  2. Triage

    The request is reviewed, categorised and prioritised according to its impact and urgency.

  3. Resolve

    Where possible, the issue is investigated and resolved remotely.

  4. Escalate

    Problems requiring additional investigation, third party involvement or on site work are escalated appropriately.

  5. Document

    Relevant information and resolutions are documented to help improve future support.

Support hours are Monday–Friday, 9am–5pm. Requests are prioritised by business impact and urgency; response expectations are defined in your agreement.

Know what is covered

Clear boundaries. No confusion.

Managed IT covers the ongoing support and management agreed within your service.

Some requirements fall outside normal managed support and are treated as separate projects.

Agreed monthly scope

Managed Service

  • Everyday user support
  • Routine troubleshooting
  • Monitoring
  • Agreed maintenance
  • Microsoft 365 administration
  • User administration
  • Agreed security management
Quoted separately

Project Work

  • Office moves
  • New network installations
  • Major WiFi deployments
  • Microsoft 365 migrations
  • Large hardware deployments
  • CCTV installations
  • Major infrastructure changes
  • Website projects

Where additional project work is required, we'll discuss the requirement and provide a separate quotation where appropriate.

Your next chapter in IT

Moving to Managed IT.

Switching IT providers — or moving away from ad hoc support — doesn't need to be complicated.

  1. Consultation

    We start by understanding your business, current technology and the problems you're trying to solve.

  2. Assessment

    We review the users, devices, Microsoft 365 environment, network and other relevant technology within the proposed scope.

  3. Recommendation

    We'll recommend the Managed IT service appropriate for your requirements.

  4. Proposal

    You'll receive a clear proposal explaining the service, responsibilities and monthly cost.

  5. Onboarding

    Once agreed, your supported environment is documented and brought into RC's management systems.

  6. Ongoing Management

    RC begins supporting, monitoring and managing the agreed technology environment.

Start with an IT consultation

Frequently asked questions.

Do I need an internal IT department?

Not necessarily.

Managed IT is particularly useful for businesses that need professional IT capability but don't require or want a full internal IT department.

Can you support our existing computers?

Potentially. Existing devices will need to be assessed to determine whether they are suitable for inclusion within the managed environment.

Do you support Microsoft 365?

Microsoft 365 administration can be included within appropriate RC Managed IT services.

Can you manage our office WiFi and network?

Yes. RC provides Managed Network services alongside Managed IT and also designs and installs business WiFi networks.

Do you provide on site support?

Where required and agreed, on site assistance can form part of the wider support relationship or

Find the right level of IT support.

Tell us about your users, devices and business. We will discuss the scope and provide a tailored quotation.

Discuss Managed IT